SecureExchange Cuts Document Turnaround by 68%

with a Modern .NET Global Platform

Company Brief

SecureExchange builds secure document exchange and collaboration solutions for global enterprises. Their focus is on confidential transfers, audited workflows, and compliance across regulated industries. The company needed a modern product surface and a hardened backend that would communicate trust to prospective customers while delivering faster, safer document workflows.

Overview

SecureExchange partnered with us to rework both the outward-facing brand and the internal platform so the company could scale internationally. This involved two key parallel tracks: a web development initiative to craft a clearer, trust building site and customer portal, and a cloud integrated product engineering overhaul to rebuild the application layer for resilience and compliance.

The final deliverable was a .NET Core microservices architecture enhanced by Azure consulting services, advanced security and quality assurance layers, and a redesigned UI that communicates enterprise-grade confidence.

  • Sector: Finance
  • Project Type: Application Development
  • Platform: ASP.NET MVC | MSSQL | Web API | Outlook AddIn

Challenges - Why the legacy setup was constraining growth

  • Trust barriers in the market – The old website and portal did not clearly demonstrate SecureExchange’s security guarantees. Prospects often paused before requesting demos because they couldn’t quickly assess the platform’s suitability for regulated use.
  • Monolithic architecture – A tightly coupled codebase and brittle integrations made it hard to update features or onboard customers quickly. Each new connector required engineering intensive work.
  • Manual compliance chores – Compliance reviews and audit evidence were assembled by hand. That consumed large volumes of staff time and delayed routine attestations.
  • Scalability and performance issues – Peak loads during large file transfers caused timeouts and frustrated customers, hurting retention.
  • Weak operational visibility – Limited telemetry meant incidents were detected late and troubleshooting took longer than it should have.
  • Prolonged customer provisioning – New clients needed extensive hands-on setup, pushing implementation timelines and increasing delivery costs.

What we built - technical and product highlights

  • Refactored into .NET Core microservices – Using enterprise software development best practices, the system was decomposed into secure, containerized services for processing, metadata, authentication, and audit management.
  • Hardened security controls – Implementations included TLS 1.3, AES 256 for stored content, RBAC with attribute policies, hardware backed key storage (HSM), and contextual DLP rules that auto mask or redact sensitive fields.
  • Audit ready compliance automation – The system records tamper evident logs, produces templated evidence packs for SOC/ISO/GDPR checks, and automates retention and export for auditors.
  • Connector first integration model – We shipped pre-built adapters for common ECM platforms, SSO providers (SAML/OIDC), and SIEM systems, plus an integration sandbox for customers to validate connectors without heavy engineering lifts.
  • Secure collaboration features – Time bound secure links, per download watermarks, a chained e-signature flow, and approval gates were added to meet enterprise workflows.
  • Global performance strategy – Regional processing nodes, asynchronous transfer queues, and CDN backed asset delivery prevent spikes from affecting end user throughput.
  • Observability and DevSecOps – Central logging, metrics dashboards, automated security scans (SAST/DAST), and CI/CD pipelines with policy gates shortened release cycles and raised baseline security.
  • Reworked brand and UX – The public site and customer portal were redesigned to clearly present credentials, case studies, and interactive demos reducing buyer hesitation.
  • Self-service admin console – Guided tenant setup, policy templates, and a test sandbox enabled customers to reach production with minimal vendor effort.

Measured outcomes

  • Document lifecycle accelerated by 68% – Average time from upload to recipient access fell sharply due to optimized processing, regional nodes, and background transfer handling.
  • Compliance workload fell by 74% – Automated evidence collection and templated reporting cut the hours auditors and compliance teams spent preparing documentation.
  • Onboarding time slashed by 82% – What was previously a multi day, engineer led setup became a largely self directed process with connector templates and guided steps.
  • Misconfiguration incidents dropped by 92% – Default safe policies, centralized policy enforcement, and automated checks dramatically reduced human error.
  • Annual operational hours saved 3,600 (1.7 FTE) – Automation of provisioning, reporting, and routine administration freed significant staff capacity for higher value tasks.
  • Sales cycle shortened by 31% – Clearer product messaging, security demonstrations, and a sandbox environment helped accelerate procurement decisions.
  • Revenue uplift from enterprise deals – Faster onboarding and stronger compliance led to larger multi-tenant contracts and an estimated 22% increase in ARR in year one.
  • Rapid payback – Labor and licensing savings, combined with faster deal closures, produced payback on implementation costs in under a year, delivering roughly a 180% first year ROI.

Conclusion

Rebuilding SecureExchange was about more than technology it was about aligning product delivery, compliance, and customer trust. The .NET microservices approach delivered resilience and scale; integrated security controls reduced manual work; and a polished web presence helped buyers move faster from evaluation to purchase. Together, these changes produced measurable operational savings, better risk posture, and stronger commercial momentum for the company.

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